Level 5 Operations and Departmental
Manager Apprenticeship

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Level 5 Operations and
Departmental Manager Apprenticeship

This qualification aims to equip delegates with a wide range of professional and interpersonal skills and techniques necessary to perform effectively in middle and senior management roles.

This programme is aimed at practising middle managers and those aspiring to senior management who want to develop their core leadership and management skills.

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management. Those with 3 years’ of management experience can apply for Chartered Manager status through the CMI. 

Typically this apprenticeship will take 2 ½ years.

Qualitrain has delivered hundreds of management qualifications within many different organisations and industrial sectors

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Course Overview: Key Skills and Knowledge

Organisational Performance - Delivering Results
Delivering results

  • Business development tools and approaches to continuous improvement
  • Operational business planning techniques
  • Management systems, processes and contingency planning
  • Initiate and manage change
  • Project management
  • Finance/commercial awareness
  • Identify and shape new business opportunities
  • Setting KPIS and monitoring performance against plans
  • Producing reports
  • Communication
  • Operational management approaches and models

Interpersonal excellence – Managing People and Developing Relationships


  • Different leadership styles
  • Motivate and improve performance
  • Organisational cultures and diversity
  • Managing multiple teams and develop high performing teams
  • Performance management techniques
  • Building relationships
  • Working collaboratively with others
  • Communication
  • Active listening, able to challenge and give constructive feedback
  • Operational management approaches and models

Personal Effectiveness – Managing Self


  • Self awareness
  • Management of self
  • Decision making
  • Operational management approaches and models



  • Takes responsibility
  • Inclusive of others and builds trust
  • Agile and responds well to feedback or the need for change
  • Professionalism
  • Operational management approaches and models

More information about the Core Knowledge, Skills and behaviours, and the entry requirements can be found here.

We also offer the Level 5 Operations and Departmental Manager Apprenticeship as part of our regularly run Open Programmes, which do not require a minimum cohort. Contact us for more information.

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What Our Clients Say About Us

“A pleasure to work with, and obviously good at what he does”
Gill Peak
Birtley Group
“Flexible, personable, and highly professional”
Wesley Auden
Senior Human Resources Professional, Adient
“Unrivalled Commitment to our Business”
Chris Goodburn
Continuous Improvement Manager, First Great Western
“A Tremendously Powerful Training Partnership”
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Continuous Improvement Manager, First Capital Connect
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MD, Harrington Generators International Ltd
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Production Engineer, Surgical Innovations Limited
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Operations Manager, Safetykleen Ltd

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Contact Information

Address: Genesis Centre, 32-46 King Street, Alfreton, Derbyshire, DE55 7DQ

Phone Number: 01773 417340

Email Address: info@qualitrain.co.uk

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